Maintenance Requirements

Congratulations on earning an A360ADM Core Certification. It signifies your expertise in product knowledge. Maintaining this certification is crucial for continuously developing your skills and staying updated. 

To maintain your A360ADM certification, you'll need to:  

• Complete a yearly Certification Maintenance course before its deadline. 

  • Available in the ServiceMax Litmos Learning Management System (LMS) 

  • Consists of demo videos highlighting new-release features in the ServiceMax Core system. These videos are crucial for the upcoming maintenance exam. 

  • Only accessible to active certified individuals 

  • Registration Fee: $0   

• Pass the Certification Maintenance exam within a one-hour time limit before its deadline with a minimum score of 75%. 

  • Included in the Certification Maintenance course. Once you've watched the videos within the course, you can take the exam. 

  • Includes multiple-choice and true/false questions to test your understanding and application of new release features.  

  • Essential for maintaining your ServiceMax A360ADM certification and demonstrating your ongoing expertise. 

  • You'll have three attempts to pass the maintenance exam. 

  • If you do not pass the exam by its deadline, your A360ADM certification will expire.  

NOTE: Refer to the Maintenance & Certification Expiration Details for specific dates and deadlines.  

FAQs

What study resources are available for me? 

The primary reference materials for the maintenance exams are the Release Training videos (in Litmos) and the Release Notes (available via the ServiceMax Help site). These resources are designed to help you succeed in your maintenance journey. 

Can I 'test out' or otherwise skip maintenance exams?  

No. Earning a higher-level credential does not exempt you from the release exam requirement. You must still take all release exams to maintain your basic and advanced credentials.